Contact Cango Facts AU

Cango Facts AU is an independent Australian information site with affiliate links that fact-checks the Cango online casino for local readers. We are not the casino and we do not operate its gaming platform or cashier. If you have spotted an outdated detail in our guides, or if you want to ask how our editorial team verifies data, this page explains how to get in touch with us and where to take questions about a player account.

Address and contact

Because Cango Facts AU is an independent publication rather than a gaming operator, it is important to send your message to the right place. Our editorial team works remotely across Australia to review pokies, bonuses, and payment rules, which means this site has no phone line and no office open to visitors. All communication with our writers and fact-checkers happens by email.

If your question is about an active player profile, a pending A$ withdrawal, or a promotion at Cango (Can Go Casino), our team cannot resolve it for you. Those enquiries must go directly to the support staff at the casino itself. The table below shows where to direct your message depending on what you need.

What we can help with

Our editorial mailbox is open to readers who want to discuss the content published on Cango Facts AU. You are welcome to write to us if you notice a figure that has changed since our last check, such as a minimum deposit amount in A$, a wagering requirement on a welcome package, or the number of pokies available from providers like BGaming or Thunderspin. We also answer questions about how we test features like the Android and iPhone progressive web app, how we check the two-step VIP qualification process, and how we calculate our editorial ratings.

Please keep in mind that Cango Facts AU has no connection to the casino’s internal systems. We cannot view or access casino accounts, check the status of identity verification documents, credit missing free spins, or speed up deposits and withdrawals. We also cannot mediate individual disputes between a player and the casino. If you need help limiting your play or closing a gaming account, you should either use the live chat inside the casino site or reach out to free Australian support services such as Gambling Help Online and BetStop.

Before you write to us

When you email our team to report a factual error or ask for clarification on an article, including a few clear details helps us check the issue and update our pages much faster. Before sending your message to [email protected], please include the following information:

• The exact page address or title of the article on this site where you saw the information.
• A brief description of what looks wrong or outdated, such as a changed game collection name or a different A$ limit.
• A screenshot showing the updated rule or figure on the casino site, if you have one handy, with any personal details cropped out.

For your own security, never send passwords, banking logins, copies of identification documents, or payment card details to our email address. Our editors will never ask for sensitive personal or financial information, and any message containing private account credentials will be deleted immediately to protect your privacy.